FAQ

Each one of our fine art prints takes approximately 6 -10 business days for USA and 10 – 30 business days for Canada and International to deliver and we offer free shipping worldwide. Once shipped, you’ll receive a tracking number from us so you can keep an eye on things.

Nothing! We offer free shipping worldwide!

One of the key strengths of our model is that we have 100+ print partners distributed in more than 30 countries worldwide. This includes multiple print partners who are capable of producing locally almost every product we offer today, thus avoiding shipping across borders. PosterCrafts offers local production in 33 countries and we deliver worldwide to countries where we do not offer local production. Sometimes, we may route an order to a different producer and ship the product internationally, based on multiple factors. Where an order is routed is determined by an algorithm that works to ensure stock availability, production capacity, and logistics to ensure a smooth and fast delivery. Customs fees may apply based on local regulations when we ship internationally across borders. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end customer is responsible for these fees. Any fees are paid to the appropriate customs agency by the end customer.

If your order arrived damaged upon arrival, please contact us as soon as possible via with Clear pictures of the damaged product and packaging inside and outside (even if not damaged). You can do this through the contact form or send and an email to office@postercrafts.com. As soon as we receive the pictures of the damaged package and products we will handle your request. Please not send back the damaged products to us on your own behalf.

If your order has been marked as delivered but you have not received it please let us know by emailing office@postercrafts.com and we will track it down.

We offer free shipping on all of our products worldwide!

We are committed to our customers and want you to be happy! You may cancel or amend your order within 24 hours of purchase free of charge. We are proud to provide the largest online selection of art designed to motivate and inspire you every day. Due to the diversity and size of our offering, we do not pre-print or inventory any stock, so every piece is printed on demand and made custom to order. Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one piece of art for another, so we cannot provide refunds, credits, or replacements except in the event of damage prior to the product arriving with our valued customer. In the event that a piece arrives damaged, we ask that a photo of the damaged unit be sent to our PosterCrafts Team, and we'll produce and send a replacement at no charge.

All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process. Sorry!

All of our artworks are printed on a heavy 210gsm matte fine art paper that is fsc eco friendly

We use a thick sheet of UV blocking acrylic for all of our fine art prints. Despite being more expensive than glass, we’ve chosen to frame with acrylic because it offers superior protection and is less likely to arrive damaged in transit.

Each of our frames comes ready to hang with metal hooks, in both vertical and horizontal orientation.

Yes, we offer unframed prints so you can customize the look and feel of your final piece. Just select “no frame” when adding the artwork to your basket.

Yes, you can pay with visa, mastercard, american express, Maestro, Ideal, google pay, apple pay and many more.

Yes, at Poster Mansion you can pay with PayPal!